PHYSIOTHERAPY
INITIAL CONSULTATION
Service Description
Our initial physiotherapy consultation is a comprehensive session designed to assess your injury, pain, or movement concerns in depth. We take the time to understand your symptoms, lifestyle, and goals so we can create a tailored treatment plan that addresses the root of the issue. Whether you’re recovering from an injury or managing a chronic condition, this session lays the foundation for effective rehabilitation and long-term functional improvement.
Cancellation Policy
At Peak Movement, we’re committed to delivering the highest standard of physiotherapy through professional, personalised care. To ensure smooth operations and mutual respect between clients and practitioners, please take note of our physiotherapy booking policy. 1. Booking & Confirmation All physiotherapy sessions must be booked in advance via the Peak Movement app, website, or front desk. Bookings are confirmed once payment is made or a valid package/membership is active. New clients must complete an initial assessment before starting treatment plans. 2. Cancellation & Rescheduling Please provide at least 12 hours’ notice to cancel or reschedule a session. Late cancellations (less than 12 hours) will result in the full session fee being charged or the session forfeited from your package. In case of emergencies, contact us directly. 3. Late Arrivals Sessions start and end at the scheduled time. Late arrivals will not extend session time. Arriving more than 15 minutes late may be considered a missed session and charged in full. 4. No-Show Policy Missing a scheduled session without notice will be considered a no-show and is non-refundable. 5. Medical Aid & Invoicing Sessions are payable upfront. We provide formal invoices for medical aid claims, but reimbursement depends on your provider and plan. Peak Movement is not responsible for claim outcomes. 6. Session Validity All purchased sessions or treatment packages have a validity period (typically 3–6 months depending on the package). Expired sessions are non-refundable and non-transferable. 7. Health & Responsibility Please inform your physiotherapist of any injuries, illnesses, or medical changes before each session. It’s your responsibility to ensure you’re medically cleared for physiotherapy. 8. Communication Ongoing communication is key to effective recovery. Please keep your physiotherapist updated between sessions for optimal care.
Contact Details
50 Bree St, Cape Town City Centre, Cape Town, 8000, South Africa
0827251107
hello@peakmovement.co.za